About
Customer Support Tech
Ticketing, routing and reporting for Australian support teams.
Customer Support Tech covers helpdesk platforms, routing, knowledge bases and support reporting for Australian customer service teams.
What we cover
Customer Support Tech covers customer support software and service operations. Coverage is organised into 6 sections: Knowledge Base, Live Channels, Platform Migration, Routing & Automation, Support Reporting, Ticketing. There are 68 articles published so far.
How we work
Articles are written to be useful to someone actually doing the thing: specific, checkable, and honest about what varies by situation. Where a piece touches regulated work, it says so rather than implying the reader can skip a professional.
We correct mistakes rather than quietly editing them away. If a correction changes the substance of a piece, the article says what changed.
Following along
Every article appears in the RSS feed, which is the best way to follow the site without an account or a newsletter.
Getting in touch
Corrections, tips and questions: [email protected]. For advertising, see the advertising page.