Editors
Desks
Articles are assigned to the relevant desk, not to an individual. Each desk is responsible for part of Customer Support Tech.
Desk Service Operations
Queues and workflows
Covers ticket workflows, routing rules and service levels in Australian support teams.
Desk Platforms
Support software
Compares helpdesk and channel platforms on configuration effort, flexibility and running cost.
Desk Reporting
Support metrics
Looks at the reporting support managers use to build rosters and improve response times.